{"id":222,"date":"2024-02-26T19:22:50","date_gmt":"2024-02-26T19:22:50","guid":{"rendered":"https:\/\/smithsheatingsolutions.com\/?page_id=222"},"modified":"2025-10-29T21:32:47","modified_gmt":"2025-10-29T21:32:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/smithsheatingsolutions.com\/?page_id=222","title":{"rendered":"FAQ"},"content":{"rendered":"\n <\/div>
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Frequently Asked Questions<\/span><\/h2> <\/div><\/div><\/div>
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What primary services do you offer?<\/span><\/h3>

Gas, Oil, & LPG Boiler service, repairs and installation.  Heating installation for example radiators and updated pipework<\/span><\/p> <\/div><\/div>\n \n <\/div>

What are your terms and conditions?<\/span><\/h3>

Payment is requested on completion of work carried out, for large installations we may request a deposit before work is commenced.<\/span><\/p> <\/div><\/div>\n \n <\/div>

What type of warranty do you provide (on custom work)?<\/span><\/h3>

Warranties are available for new boiler installations and this will be discussed at the quotation stage.<\/span><\/p> <\/div><\/div>\n \n <\/div>

Are you licensed and insured?<\/span><\/h3>

We are licensed with Gas Safe, OFTEC and carry a waste carries license.  We are fully insured to carry out heating service, repairs and installation for domestic and small commercial appliances.<\/span><\/p> <\/div><\/div>\n \n <\/div>

What is your complaints procedure?<\/span><\/h3>

We hope that you will feel able to discuss any concerns or issues that you may have with us directly. Once a complaint has been logged we will always acknowledge receipt of any complaint promptly. \n\nWe will assess the complaint for validity, decide if it is a safety issue that needs immediate attention or, if a timescale for rectification can be negotiated. We will then contact the customer within 5 working days to update them of any decisions\/actions to be taken. \n\n \n\nIt is a requirement by Oftec & Gas Safe that all complaints are logged along with the outcome and any action taken, these records must be available to show an Oftec\/Gas Safe Inspector if required. \n\n \n\nIf you feel that you are unable to talk to us, or that after talking, the matter remains unresolved then you can put your complaint in writing, I will investigate the matter and reply to you within 28 days. \n\nEmail : admin@smithsheatingsolutions.com

If you wish to make a formal complaint then you can contact the relevant Complaints department by visiting

 www.oftec.co.uk\/consumers\/compliance-services-how-to-make-a-complaint
 www.gassaferegister.co.uk
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